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You can also submit a request or send us an email at support@myactix.zendesk.com.

 

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Nebojsa Vasic Aug 3 Public Announcements

Actix Support Team would like to apologise for the delay in responding to some support cases on Monday and Tuesday (1st to 2nd August).

This was caused by unforeseen issues in myActix platform upgrade.

We have managed to resolve most of them establishing the customer end of the service, while we are actively working on the remaining ones.

If you still experience any issue with the service, please do not hesitate to contact us directly.

 

Nadine Abdallah Jul 27 Public Announcements


Hello 

Please answer this short survey about maps in Actix Analyzer and Spotlight. 

As a user of Actix Analyzer, we’re keen to know your views so we can ensure our product and technical support continue to offer the unparalleled quality that has made us the industry’s leading desktop product for drive test post-processing.

Complete the survey here.

Thank you for your support.

Kind regards

The Analyzer team

 

Nebojsa Vasic Jun 24 Public Announcements

Please also note the following important changes arising from upgrading to .NET 4.6.1:

  • Windows Vista and Windows Server 2008 SP1 will not be supported.

  • The minimum requirement is now Windows 7 SP1 and Windows Server 2008 R2.

Unfortunately the above changes are out of our control, so please note them when deciding to upgrade Actix software.

 

Nebojsa Vasic Jun 24 Public Announcements

As part of the continuous improvement, Actix Analyzer June Release Update 16 (5.5.342.008) is going to use .NET Framework 4.6.1.

Please note that on some machines, the installer for .Net 4.6.1 may reboot the machine without prompting the user.

We therefore strongly advise saving and storing work from the opened applications before proceeding with Actix installation or upgrade.

We are profoundly sorry for any inconvenience caused.

Nadine Abdallah Mar 16 Public Announcements

We are implementing the new feature to enable Line to cell visualization for multi-carrier scenarios within Analyzer classic and Spotlight.

We wish to extend the same functionality to the case of dual carrier HSDPA (DC-HSDPA) and we need your help in providing us with a suitable logfile & cellref. 

The obtained data will be strictly for internal use only and will not be shared with 3rd parties.

 Please contact emeasupport@amdocs.com and we can provide FTP details for the upload.

 

Many thanks,
Actix Support